1. RIGHT OF WITHDRAWAL AND RETURN
The type of services provided by Menkes consists of a provision of services by which it allows Users to purchase standard products and / or personalized products for sale on this platform.
For this reason, we inform you that, by acting as a buyer User, you will have right of withdrawal in accordance with the provisions of article 103 of the Law on Consumers and Users, as a general rule. However, this will not apply when: (1) the service object of the transaction has already been started; (2) when it is understood that it has been executed; (3) when the product is personalized and / or made to measure.
1.1 Buy standard products
The user has a right of withdrawal in the case of STANDARD PRODUCTS for which he can contact Menkes via email at the following address: menkes@menkes.es and withdraw from the purchase within a period not exceeding fourteen (14) business days, counted from the receipt of the Product*. Said return will be made in accordance with the instructions that Menkes indicates to the User in response to his notification of the exercise of withdrawal. The User must return the Standard Product within a maximum period of seven (7) days from Menkes indicating the return method. The Product must be sent following the instructions indicated, the User is responsible for the direct cost of returning the Product., except in case of defective product.
(1) The return entails the refund of the amount of the standard products returned. The payment of the amount will be made through the same means in which the payment was made. The term for said payment will be established by law.
(2) The right of withdrawal may not be exercised when the Product is not in perfect condition.
(3) PRODUCTS with prints, drawings or similar elements may fade after many washes. We recommend that you wash by hand with neutral soap and carefully follow the manufacturer's instructions.
(4) IMPORTANT: For hygiene reasons the following products CANNOT be returned for refunds or exchanges: Stockings, underwear, masks, makeup, wigs, hairpieces, masks and masks, SASAKI brand high competition product. We also ask that you try on shoes and footwear on a clean carpet or floor. Shoes and footwear with wear, stains and that are not in good condition will not be accepted for refunds and exchanges.
1.2 Purchase of personalized products
The PERSONALIZED PRODUCTS will be subject to specific conditions regulated in these conditions that the purchasing User declares to understand and accept by accepting these same conditions.
Therefore, in case you have purchased a customized product, the right of withdrawal will not apply. Except if the personalized product received does not correspond to the order / commission.
If the personalized product received by the user does not correspond to the order, the user must contact the store using the following email: menkes@menkes.es Attaching the pertinent photos and details of your consideration to argue your request for withdrawal / return. Only once the veracity of the facts has been verified, Menkes will proceed to give instructions on how to send the return. Once the personalized products have been received at our facilities, the purchase amount will be refunded.
Take note that:
(1) The user's interpretation of product color or color combination is not the responsibility of Menkes. Keep in mind that the color that appears on the screen does not always match that of the physical product made, so returns or changes will not be accepted for that reason. In case of doubt and before making the purchase, please contact our team to be able to verify the color, if applicable, through the following email: menkes@menkes.es
(2) In the event that the user requests several product sizes to see which is the correct one, the amounts will not be refunded, charging for all the products purchased since they are also personalized products made by hand one by one expressly for the user.
(3) In any exceptional case, acceptance by Menkes of the return will be replaced or delivery of a voucher for the value of the purchase redeemable at any Menkes store within one year. The user is responsible for the return shipping costs.
(4) PRODUCTS with prints, drawings or similar elements may fade after many washes. We recommend that you wash by hand, with neutral soap and carefully follow the manufacturer's instructions.
2. HOME DELIVERY SERVICE
2.1 The territorial scope of sales through the Store is both for the European Union and internationally. The Products purchased through the Store will be sent to the delivery address indicated by the User once the payment has been verified, the delivery times being variable depending on the PRODUCT, the supplier and their availability.
The delivery times of CUSTOMIZED PRODUCTS (handmade, personalized or on request) are approximately 45 days working (Monday to Friday) since the order enters the workshop. If we anticipate this period, the User will be informed.
We remind you that the price of the shipping made by Menkes does not include possible taxes or tariffs existing in the communities (Canary Islands, Ceuta and Melilla) or in the country of destination and that, if any, must be paid by the customer at the time of delivery. Menkes does not have any control function and is not responsible in any case for such charges. Before placing your order, we recommend that you check with customs offices for more detailed information.
2.2 The Menkes delivery service is carried out in collaboration with different logistics operators of recognized prestige. Orders will not be served in PO Boxes or in hotels or other non-permanent addresses.
2.3 The cost of shipping is not included in the price of the Products. At the time of purchase of the Product, the User will be informed of the exact shipping cost.
2.4 Menkes makes every effort to ensure that the order leaves the warehouse complete. In any case, we cannot guarantee the stock of all PRODUCTS on a permanent basis. In addition, as we are unable to update our stock online outside of office hours, there may be a slight variation in the stock figures on the website compared to those available in the warehouse. In the event that an order is not complete, Menkes reserves the right, in some cases and at its discretion, to make two shipments.
2.5 In case of having to resend the purchase, for reasons beyond the control of Menkes, the Buying User will assume the total cost of said shipment, added expenses, if any, in addition to the price already paid for the product.
