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Privacy Policy

Privacy Policy 


From MENKES we want to offer you a safe and reliable browsing experience and service. Therefore, we have implemented this privacy policy that complies with the security measures required by European Regulation 679/2016, of April 27, regarding the protection of natural persons with regard to the processing of personal data (in ahead, GDPR). 

As already stated in the Legal Advice, the company behind this Website is the following: 


NIF: A-28833648

Adress: c / Pedro Diez 21 bis, 5th floor, 28019 Madrid

Contact Email: [email protected]

Email for the exercise of rights related to Data Protection: [email protected]

For anything you need as a User, you can contact us at the email address indicated above or at our physical address. 


a) .- Through the contact form on the Website

In this form you must indicate your name, surname, province, email and a telephone number so that we can contact you, as well as the information that we may require and others that you consider in the message you send us.

b) .- Through social networks

We may collect your data through your user profile on the social networks that we use from MENKES, which are detailed in section 9 of this policy.

c) .- Through our corporate emails

Through our email: [email protected] You may write to us and/or request the information you deem necessary to clarify any doubts related to our services or the operation of our Website or blog.

Although, we also have other emails with which you can contact us:

- For matters related to the newsletter, the contact email is: [email protected]

- For reviews and various procedures, you can go to: give me your opinion[email protected]

- For errors with images published on our website and / or order changes: [email protected]

- To contact our central office, as a contact form: [email protected]

- To contact our international department: [email protected]

- For matters related to communication: [email protected]

d). - Through our Newsletter

You can subscribe to our Newsletter if you wish, so we will collect your email address to proceed with sending the news of our blog. 

and). - Through the section "Being a franchisee"

The user will find on our website the possibility of contacting us to have the opportunity to collaborate with MENKES. For this, the user must indicate in the dedicated form, their name and email and the data that they consider when sending us the collaboration request; or through the contact email [email protected]

F). - Through our blog

MENKES has a blog in which articles and news on current issues are published. The user can consult the blog, read the articles and has the option to comment on them. To do this, you will have to fill out a form with the required data. 

and). - Through the "Contact" form

In this contact form, in order to proceed with the resolution of your query or request, you must provide your: name, email address, city from which you contact us, subject and message.

d). - Through the form "Create your account"

In this registration form, in order to proceed with the purchase of the products offered in our online stores, you must provide your email address, name, surname, date of birth, address, contact telephone number and national identification document; Also, bank details at the time of making a payment. 


The purpose of collecting data in all the sections mentioned in the previous point is to maintain direct and personalized contact with our Users. In this way, we will use your data to answer questions or information that you have requested, manage your requests and inform you of activities, offers, news, discounts, vouchers, new stores, agreements, collaborations, artistic projects in which we have participated and events. that we believe may be of interest to you. We may also use your data for advertising and commercial prospecting purposes.

The email you send us through the contact form and / or the email from which you write to our corporate email will be used to send you information related to the doubts or concerns that you have raised, advice, news and promotions, as appropriate. 

In no case will the User receive information from third parties without having previously informed and requested their consent, thus ensuring compliance with the parameters of the law.


MENKS informs its Users that the personal data they provide us will be treated by MENKES in accordance with the provisions of the RGPD. 

The purpose of data processing through the channels established in point 1 will be, in detail, the following: 

  1. Attend and resolve the requests or doubts required of the Users.
  2. Report news or activities that we can carry out from MENKES.
  3. Send information that is considered to be of interest to the User.
  4. Notification of promotional agreements to which you have subscribed or projects in which MENKES has participated with collaborating companies 
  5. Manage the commercial relationship.

Inform you regarding your data of the following: (i) your data will not be used for other purposes than those established in this policy by us; (ii) all this information is stored on a separate secure server. 


As has already been established in the previous points, MENKES will not provide User data to third parties. In case you wish to do so, you will be previously informed and your consent will be requested.


In compliance with the requirements of the RGPD and in accordance with the provisions of our internal policies, each time you send us personal data you must give your express and unequivocal consent by doing click in the box that appears at the bottom of each form where your data is collected. 

When you write to our contact email, you are expressly accepting that we can collect your data for the purpose or request that you have made. 

With said action (s), you are freely and unequivocally expressing to us that you agree that MENKES treats your data according to the purposes mentioned in the previous sections.

The User guarantees that the personal data provided to MENKES are true and is responsible for communicating any changes to them.

The User's acceptance that their data be processed for the purposes referred to in this established policy is always revocable, without retroactive effects, in accordance with the provisions of current legislation.


The European Data Protection Regulation 679/2016 has implemented a series of legal guarantees that allow the user to exercise rights and actions related to the processing of their data. 

MENKES offers you this legal guarantee, with which, at any time, and / or when it deems it convenient, you can make use of your rights of Access, Rectification, Cancellation (Suppression), Opposition, Portability, Forgetfulness and Limitation to treatment by writing to the contact email that we have enabled for it: [email protected] or by sending us a request by physical mail to Gran Vía de les Corts Catalanes, number 642 CP 08007, Barcelona, ​​attention to the Data Protection Department; Attaching, in both cases, a copy of the passport or DNI (owner of the data) and indicating in the subject expressly the request you wish to make: access, rectification, cancellation (deletion), opposition, portability, forgetfulness or limitation to treatment.

We briefly explain what each of the rights you can exercise consists of:

AccessThrough the exercise of this right, you can find out what personal data of yours are being processed by MENKES; its purpose, origin or possible transfer to third parties.
RectificationIt consists in that you can modify your personal data that are inaccurate or incomplete, having to specify in the request what data you want to be modified.
Cancellation (Suppression)It allows the cancellation of your personal data as inappropriate or excessive. 
OppositionWith the right of opposition, you can oppose that the processing of your data is not carried out in cases such as: advertising activities and commercial prospecting or when said treatment has the purpose of adopting a decision referring to you based solely on an automated treatment of your personal information.
PortabilityYou will be able to receive your personal data provided in a structured, commonly used and machine-readable format, and be able to transmit it to another person in charge, whenever technically possible.
OblivionYou may request the deletion of personal data without due delay when any of the contemplated cases occurs. For example, illicit data processing, or when the purpose that motivated the treatment or collection has disappeared.
Limitation in treatmentIn general, in cases where it is not clear whether personal data should be erased, you can exercise your right to limit processing. This right exists in the following cases: (i) when the accuracy of the data in question is in doubt; (ii) when you do not want the data to be erased, (iii) when the data is no longer necessary for the original purpose, but cannot be erased for legal reasons, (iv) when the decision of your objection to treatment is pending . The Limitation means that your personal data can only (except for conservation) be processed with your consent for the formulation, exercise or defense of claims, with a view to protecting the rights of another natural or legal person or for reasons of interest. public of the EU or a certain EU Member State. You must be informed before the lifting of said limitation.


To guarantee security on our Website, we have integrated a security system that allows us to maintain the confidentiality and integrity of the data of our Users that have been sent or collected through the means mentioned in the first point.

In this way, MENKES maintains the security levels of protection of your data required by the European Regulation for the Protection of Personal Data, and has provided all the technical means at its disposal to avoid loss, misuse, alteration, access not authorized and theft of the data that the User provides through the platform. 

Notwithstanding the foregoing, as a User of our Website, you understand, accept and understand that the security measures on the Internet are not impregnable and that, therefore, you are obliged to adopt the necessary security measures that allow you to trust in the veracity of the Web in which you are entering your data. We will also do our best to guarantee the privacy and security of your identification data at all times, always using the utmost diligence and implementing the necessary measures. 

Thus, we inform you that you will be solely responsible for the security measures that you implement in relation to the protection of your data, with which, MENKES is not responsible for situations where the User has not implemented the security measures that correspond; nor of its consequences, as well as by causes or damages caused by third parties unrelated to MENKES, including acts of God and / or force majeure.

In accordance with the foregoing, MENKES cannot guarantee that unauthorized third parties may have knowledge of the class, conditions, characteristics and circumstances of the use that Users make of the services offered on the platform. However, as a measure, conditions of use have been provided in our Legal Notice.


MENKES has a corporate profile on the social networks Facebook, Twitter, Instagram, Pinterest, Google+, LinkedIn and YouTube. Thus, by virtue of the provisions of the Personal Data Protection regulations, MENKES is «Responsible for the processing of your data » due to the existence of these profiles on social networks and the fact that you follow us and we can follow you. 

This means that, if you decide to join our corporate profile as a follower or give a "Like" or a "Like" to our content or profile, you accept this policy, where we explain your rights and how we use your data. 

As the person responsible for the treatment of your data, we guarantee confidentiality in the treatment and compliance with your rights, always under the effects of the aforementioned regulations. 

On the other hand, we inform you that we will use these social networks to announce news or relevant information related to the services we offer, or on topics that we consider to be of interest to you. Using the functionalities of these platforms, it is possible that you will receive news with this type of information on your wall or on your profile. 

Now, we also let you know that there is no link between MENKES and said platforms or social networks, so you will accept their use policy and conditions once you access them and / or validate their notices, terms and conditions in the procedure registration, MENKES not being responsible for the use or processing of your data that is done outside the strict relationship and provision of services indicated in this policy. 


MENKES uses third-party cookies to monitor and improve certain functionalities and services. If you want to see our policy in this regard, click hereí.


MENKES reserves the right to modify this policy to adapt it to future legislative or jurisprudential developments, as well as to future uses that it plans to make of the personal data of the Users of the Website. In the event that said modification affects you in relation to the processing of your data, for example, because some additional processing of the same is going to be carried out, not previously informed, we will proceed to notify you of this. 

In any case, the User is recommended to read the Personal Data Protection Policy of the Website each time they access it.


This privacy policy is supplemented by the Legal Advice as well as the Cookies Policy associated with this Website.